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- Table of contents
- TROUBLESHOOTING
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USER GUIDE
129
21. General troubleshooting
A) An IP device is not responding
1. Confirm that the unit is powered on and its network cable is connected properly.
2. Confirm the IP settings are correct and you can route to the unit.
3. Confirm that the IP device in not in the middle of an upgrade process.
4. Restore the device to factory defaults and reconfigure it.
B) An IP device displays an Alarm status
1. Confirm that the IP device is in working order.
2. Confirm the device IP settings.
3. Delete and reconfigure the IP device on the AccessIT.
C) When clicking on a Target I get an error 900.. cannot connect
1. Try to restart the unit and wait until it’s online.
2. Ensure that port 900 is not blocked by another application.
3. Ensure there are no duplicated IP devices on the network with the same settings.
4. Verify the device has a firmware version compatible with AccessIT.
D) When controlling a Target the mouse cannot be synchronized
1. Make sure that the Operating System selection and the Mouse Acceleration /
Threshold settings on the AccessIT Target properties match the server
parameters.
2. If using a KVM Switch with USB dongle or USB to PS/2 adaptor, ensure that
the ‘USB Converter’ checkbox is checked in the AccessIT Target properties.
3. Try to disable mouse acceleration on the Target and to select ‘None’ in the
Acceleration field in the AccessIT Target properties.
- AccessIT 1
- User Guide 1
- Table of Contents 3
- 1. Introduction 8
- 1.2 System components 9
- 1.3 Terminology 9
- AccessIT 10
- 2.1 below 11
- 2.1 Access services details 12
- Administrator 14
- Target servers 15
- 3.6 Access services 16
- 4. Setting up the system 18
- 16.2 on page 106 19
- 5.1 Menu section 21
- 6. Creating users 22
- 6.1 General tab 23
- 6.2 User Group tab 23
- 6.3 Access Permissions tab 24
- 6.4 Saving a user 25
- 6.5 Creating a User Group 26
- User Groups 29
- Icons of access services 29
- 7. Configuring Targets 30
- Figure 23 New Target page 31
- List of device types in 32
- 7.2 PDUs tab 34
- Figure 29 Target Sets 35
- 7.5 Saving the Target 36
- 7.6 Deleting Targets 36
- 7.7 Creating a Target Set 37
- Targets that are 39
- All Targets in the system 39
- 4 on page 17 41
- 13.1 on page 87) 42
- 8.3 KVM Ports tab 43
- 14.2 on page 90. Select 44
- 8.4 Targets 45
- 8.5 Network tab 46
- 8.7 Deleting IP devices 47
- 8.8 Device discovery 48
- 9. Configuring Other Devices 49
- Figure 45 PDU – General tab 50
- 14.3 on page 92 51
- Click the Console server 52
- 14.3 on page 92) 53
- 10.1 Access services 54
- 10.2 Minicom KVM/IP 55
- Figure 53 Web Target 57
- Figure 54 ILO – SSH mode 58
- Figure 55 ILO – Web mode 59
- Figure 57 RDP – Web mode 61
- Figure 58 SSH 62
- : http://www.realvnc.com 63
- : http://www.tightvnc.com/ 63
- : http://www.uvnc.com/ 63
- Figure 60 VNC – Web mode 64
- Figure 61 Telnet 65
- Figure 62 VMware Server 65
- Figure 63 New Service page 67
- 11.1 Default access service 69
- 11.2 Minicom PX Serial 69
- Figure 66 Web Target 70
- Figure 67 ILO 71
- Figure 68 ILO – Web mode 72
- Figure 70 RDP – Web mode 74
- Figure 71 SSH 74
- Figure 73 VNC – Web mode 77
- Figure 74 Telnet 78
- Figure 75 VMware Server 79
- 12. Account Policy 81
- Standard Policy password: 82
- Figure 78 LDAP settings 84
- (This may take 85
- Figure 80 Users (LDAP mode) 86
- Figure 81 Synchronize window 87
- 13. Global Settings 88
- Items Per Page 89
- Click Save to save changes 89
- 14. Attached Devices 90
- 14.2 KVM switches 91
- Figure 84 KVM Switches 92
- 15. System Maintenance 95
- //gx270n-comp163/backup 96
- 15.2 Restore Settings 97
- 15.3 Firmware upgrade 98
- 15.4 Replication 99
- 15.4.4 102
- 15.1 on page 94 102
- 4.2 on page 18 102
- 15.4.2 on page 98 103
- 15.4.2 98 103
- 15.4.3 on page 99 103
- 15.5 Event log 104
- 15.6 SNMP 106
- 16. Unit Maintenance 107
- 16.3 Power Control tab 108
- 17.1 Access page columns 109
- USER GUIDE 110
- Figure 101 Power prompt 110
- 17.4 Displaying the Toolbar 112
- 17.5 Virtual Media 112
- 17.6 Session profile 114
- 17.7 below) 114
- 17.7 Full screen mode 115
- 17.9.2 below 117
- 17.10 Power cycle 118
- 17.11 Keyboard key sequences 118
- Figure 110 Macro box 119
- 17.13.1.2 USB 121
- 10.3 on page 55 123
- To exit the system: 124
- 18.1 Power column 125
- 17.1.1 on page 108 125
- 18.2 Status column 125
- 18.3 Connecting to a Target 126
- 20. About 129
- 21. General troubleshooting 130
- 22. Technical Specifications 133
- 22.1 WEEE compliance 134
- 23. Appendix A – PX details 135
- 23.1 KVM/IP device details 136
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