Tripp Lite B020-008-17-IP User Manual

Console KVM Switch with IP AccessB020-008-17-IPUser Manualwww.tripplite.com

B020-008-17-IP User Manual10About This ManualThis User Manual is provided to help you get the most from your B020-008-17-IP system. It covers all aspe

B020-008-17-IP User Manual100The Java Client OSDWhen you bring up the OSD, the Main Screen comes up in the center of your monitor.The OSD consists of

Chapter 7. Java Client Port Operation101The Java Client Control PanelInstead of a control panel like the one that the Windows Client uses, the Java C

B020-008-17-IP User Manual102KeypadSome keyboard combinations cannot be captured and sent to the B020-008-17-IP. In order to implement their effects o

Chapter 7. Java Client Port Operation103Message BoardThe B020-008-17-IP supports multiple user logins, which can possibly give rise to access conflic

B020-008-17-IP User Manual104(Continued from previous page.)The Message Board Button BarThe buttons on the Button Bar are toggles. Their actions are d

Chapter 7. Java Client Port Operation105(Continued from previous page.) Messages that users post to the board - as well as system messages - display

B020-008-17-IP User Manual106Lock Key LEDs and ResolutionThese LEDs show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. They

Chapter 7. Java Client Port Operation107Port OperationJava Client port operation is the same as for the Windows Client. See Port Operation, page 91,

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109Chapter 8The Log FileThe Main ScreenThe B020-008-17-IP logs all the events that take place on it. To view the contents of the log file, click the L

Chapter 1. 11ConventionsThis manual uses the following conventions:Product InformationFor information about all Tripp Lite products and how they can

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111Chapter 9The Log ServerThe Windows-based Log Server is an administrative utility that records all the events that take place on selected B020-008-1

B020-008-17-IP User Manual112Starting UpTo bring up the Log Server, either double click the program icon, or key in the full path to the program on th

Chapter 9. The Log Server113The Menu BarThe Menu bar consists of four items:  Configure Events Options HelpThese are discussed in the sections th

B020-008-17-IP User Manual114A description of the fields is given in the table, below:Fill in or modify the fields, then click OK to finish.EventsThe

Chapter 9. The Log Server115A description of the items is given in the table below:MaintenanceThis function allows the administrator to perform manua

B020-008-17-IP User Manual116OptionsNetwork Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect

Chapter 9. The Log Server117The Log Server Main ScreenOverviewThe Log Server Main Screen is divided into two main panels. The upper (List) panel lis

B020-008-17-IP User Manual118The List PanelThe List panel contains six fields:The Tick PanelThe lower panel displays tick information for the currentl

119Chapter 10AP OperationOverviewIn some cases, the Administrator may not want the B020-008-17-IP to be available via browser access. AP versions of t

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B020-008-17-IP User Manual120Starting UpTo connect to the B020-008-17-IP, go to the location on your hard disk that you saved the Windows Client progr

Chapter 10. AP Operation121(Continued from previous page.)A description of the Connection Screen is given in the following table:Menu Bar The Menu Ba

B020-008-17-IP User Manual122The File MenuThe File Menu allows the operator to Create, Save, and Open user created Work files. A Work File consists of

Chapter 10. AP Operation123ConfigWhen you select Config, a screen similar to the one below appears: If Full Screen Mode is enabled (there is a check

B020-008-17-IP User Manual124ConnectingTo connect to a B020-008-17-IP unit:1. From the Server List box, double-click the device that you wish to conne

Chapter 10. AP Operation125OperationOnce a connection to the B020-008-17-IP has been established, the remote system's video output is captured a

B020-008-17-IP User Manual126The Java ClientInstallationTo install the Java Client on your computer, do the following:1. Log into the B020-008-17-IP w

Chapter 10. AP Operation127(Continued from previous page.)The Address Input dialog box appears:3. Key in the IP address for the unit you want to conn

B020-008-17-IP User Manual128OperationThe look and feel of the AP Java client operation is the same as for the browser version of the Java client. Ref

129AppendixSafety InstructionsGeneral Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on

13Chapter 1IntroductionOverviewThe B020-008-17-IP Console KVM Switch with IP Access is a control unit that allows secure access to multiple computers

B020-008-17-IP User Manual130 To help protect your system from sudden, transient increases and decreases in electrical power, use a Tripp Lite surge

Appendix131Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the ful

B020-008-17-IP User Manual132Specifications(Continues on next page.)Function B020-008-17-IPComputer ConnectionsDirect 8Max. 64 (via Cascade)Console Co

Appendix133(Continued from previous page.)OSD Factory Default SettingsThe factory default settings are as follows:Function B020-008-17-IPEmulation Ke

B020-008-17-IP User Manual134Trusted CertificatesOverviewWhen you try to login to the B020-008-17-IP from your Web browser, a Security Alert message a

Appendix135Installing the CertificateTo install the certificate:1. In the Security Alert dialog box, click View Certificate. The Certificate dialog b

B020-008-17-IP User Manual1365. Click Finish to complete the installation.6. Click OK to close the dialog box.Certificate TrustedThe certificate is no

Appendix137TroubleshootingAdministrationSymptom Possible Cause ActionAfter upgrading firmware, the B020-008-17-IP still appears to be using the old f

B020-008-17-IP User Manual138General Operation(Continues on next page.)Problem Possible Cause SolutionErratic operation The system needs to be reset.P

Appendix139(Continued from previous page.)Symptom Possible Cause ActionWhen I switch to one of the computers on my installation, the LCD monitor scre

B020-008-17-IP User Manual14For added convenience, ports for an external keyboard, monitor, and mouse are provided on the rear panel – permitting you

B020-008-17-IP User Manual140The Java ClientFor mouse synchronization problems, see The Message Board Button Bar, page 104, and Additional Mouse Synch

Appendix141Panel Array ModeThe Windows ClientProblem ResolutionLow resolution video in Panel Array Mode.Increase the number of panels that are displa

B020-008-17-IP User Manual142Sun Systems* These solutions work for most common Sun VGA cards. If using them fails to resolve the problem, consult the

Appendix143Screen Resolutions Higher than 1280 x 1024The maximum screen resolution of the B020-008-17-IP’s integrated LCD monitor is 1280 x 1024. In

B020-008-17-IP User Manual14410. If the Monitor Settings dialog box appears requesting you to confirm the settings change, click Ye s.11. After the Mo

Appendix145Additional Mouse Synchronization ProceduresIf the mouse synchronization procedures mentioned in the manual fail to resolve mouse pointer p

B020-008-17-IP User Manual146Windows XP / Windows Server 2003:Set the mouse speed to the middle position; disable Enhance Pointer Precision (Control P

Appendix147Administrator Login FailureIf you are unable to perform an Administrator login (because the Username and Password information has become c

B020-008-17-IP User Manual148Dedicated Invocation KeysTwo dedicated keys (below) are provided on the keyboard module to make it easy to invoke the OSD

Appendix149About SPHD ConnectorsSupported KVM SwitchesThe following is a list of supported KVM switches that can be cascaded from the B020-008-17-IP.

Chapter 1. Introduction15With its advanced security features, the B020-008-17-IP is the fastest, most reliable, most cost effective way to remotely a

B020-008-17-IP User Manual150Limited WarrantyTRIPP LITE warrants its products to be free from defects in materials and workmanship for a period of one

151IndexAAdjust VideoJava Client, 101Windows Client, 84Administration, 41Administration Page, 51Customization, 63Date/Time, 67General, 51Network, 56Se

B020-008-17-IP User Manual152keyboard, 94, 107Hotkey setup, 82HotkeysWindows Client, 82, 122IInstallationCascading, 30Single Stage, 28Invalid login, 7

153OOpening the Console, 31Operating Precautions, 34OperationAP, 119OSDActivating in Windows, 77Administration Page, 51Configuration Page, 49Factory

B020-008-17-IP User Manual154OSD, 91TroubleshootingAdministration, 137General operation, 138Java Client, 140Log Server, 140Login Failure, 147Panel Arr

B020-008-17-IP User Manual155ContentsFCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2User In

B020-008-17-IP User Manual156Manual Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Hot Plugging . . . . . .

B020-008-17-IP User Manual157The OSD Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91Recalling the OSD. . .

B020-008-17-IP User Manual158Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116The Log Server

B020-008-17-IP User Manual159Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

B020-008-17-IP User Manual16 Three user account types: Administrator, User, and Select Advanced security features include password protection and ad

B020-008-17-IP User Manual160

Chapter 1. Introduction17RequirementsExternal Console A VGA, SVGA, or MultiSync monitor capable of displaying the highest resolution provided by any

B020-008-17-IP User Manual18CablesSubstandard cables may degrade system performance or damage your installation. For optimum signal integrity and reli

Chapter 1. Introduction19Operating SystemsSupported operating systems are shown in the table, below:OS VersionWindows 2000 and higherLinux RedHat 6.0

B020-008-17-IP User Manual2FCC InformationThis is an FCC Class A product. In a domestic environment this product may cause radio interference in which

B020-008-17-IP User Manual20ComponentsFront ViewNo. Component Description1 Upper Handle Pull to slide the LCD module out; push to slide the module in.

Chapter 1. Introduction21Keyboard Module(Continues on next page.)No. Component Description1 Port LEDs An On Line LED lights to indicate that the dev

B020-008-17-IP User Manual22(Continued from previous page.)LCD ModuleNo. Component Description6 Connection LEDs The LINK LED flashes when a remote cl

Chapter 1. Introduction23Rear ViewNo. Component Description1 Power Socket This is a standard 3-pin AC power socket. The power cord from an AC source

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25Chapter 2Hardware SetupBefore You Begin1. Important safety information regarding the placement of this device is provided on page 129. Please review

B020-008-17-IP User Manual26Standard Rack MountingA standard rack mounting kit is provided with your B020-008-17-IP. The kit enables the switch to be

Chapter 2. Hardware Setup272. While the first person still holds the switch in place, the second person slides the L brackets into the switch's

B020-008-17-IP User Manual28Single-Stage InstallationIn a Single Stage installation, there are no additional switches daisy chained down from the firs

Chapter 2. Hardware Setup29Single-Stage Installation Diagram54123

Chapter 1. 3User InformationUser NoticeAll information, documentation, and specifications contained in this manual are subject to change without prio

B020-008-17-IP User Manual30Two Stage InstallationTo expand the number of computers that can be controlled in your KVM installation, up to 8 additiona

31Chapter 3Basic OperationOpening the ConsoleThe B020-008-17-IP's console consists of two modules: an LCD display module located under the top co

B020-008-17-IP User Manual32(Continued from previous page.)2. Pull the top panel all the way out until it clicks into place.3. Rotate the top panel al

Chapter 3. Basic Operation334. Reach underneath and pull the keyboard module all the way out until it clicks into place.Opening TogetherRefer to the

B020-008-17-IP User Manual34 Operating PrecautionsRIGHTRest your hands and arms lightly on the keyboard module as you work.WRONG! DO NOT lean your bo

Chapter 3. Basic Operation35Closing the Console1. Pull the release catches located on either side of the keyboard toward you to release the keyboard

B020-008-17-IP User Manual363. Rotate the LCD module all the way down, then pull the rear catches to release the LCD module.4. Using the front handle,

Chapter 3. Basic Operation37LCD OSD ConfigurationThe LCD ButtonsThe LCD OSD allows you to set up and configure the LCD display. Four buttons (see LCD

B020-008-17-IP User Manual38The Adjustment SettingsAn explanation of the LCD OSD adjustment settings is given in the table below:Setting ExplanationBr

Chapter 3. Basic Operation39Port SelectionThe B020-008-17-IP provides three port selection methods to access the computers on the installation: Manua

B020-008-17-IP User Manual4Package ContentsThe B020-008-17-IP package consists of:1 B020-008-17-IP Console KVM Switch with IP Access with Standard Rac

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41Chapter 4AdministrationOverviewThe OSD's Administration page lets the Administrator (and users with administration permission - see User Manage

B020-008-17-IP User Manual42After you successfully log in, the Local Console OSD appears:The OSD consists of four pages, each with a specific set of f

Chapter 4. Administration43 If a port has been specified as a Quick View port (see below), a red eye icon is displayed along with the monitor icon

B020-008-17-IP User Manual44The List FunctionThe List Function lets you broaden or narrow the scope of which ports the OSD displays (lists) in the Mai

Chapter 4. Administration45The drop down list on the left offers four fixed choices as shown in the table, below:The text input box on the right allo

B020-008-17-IP User Manual46Port NamesTo help remember which computer is attached to a particular port, every port can be given a name. This field all

Chapter 4. Administration47After a second or two, the bar changes to provide you with a text input box: 2. Key in the new Port Name, or modify/delete

B020-008-17-IP User Manual48Port OperationBecause the methods used to access the target device(s) are the same for the local console as for the Window

Chapter 4. Administration49The Configuration PageThe OSD Configuration page allows users to set up their own, individual, working environments. The B

Chapter 1. 5ContentsFCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2User Information . . .

B020-008-17-IP User Manual50(Continued from previous page.)Setting FunctionOSD Hotkey Selects which Hotkey controls the OSD function: [Scroll Lock] [S

Chapter 4. Administration51The Administration PageWhen you click the Administration tab, the Administration page comes up. Each of the administrative

B020-008-17-IP User Manual52User ManagementThe User Management dialog box is used to create and manage user profiles. Up to 64 user profiles can be es

Chapter 4. Administration53Fill in the required information for a new profile, or modify the existing information to edit a previous profile. A descr

B020-008-17-IP User Manual54(Continued from previous page.) Heading DescriptionPort Access This function allows the Administrator or a User with Admin

Chapter 4. Administration55Service ConfigurationAccess PortAs a security measure, if a firewall is being used, the Administrator can specify the port

B020-008-17-IP User Manual56Log ServerImportant transactions that occur on the B020-008-17-IP, such as logins and internal status messages, are kept i

Chapter 4. Administration57DNS Server For automatic DNS Server address assignment, select the Obtain DNS Server address automatically, radio button.

B020-008-17-IP User Manual58ANMSThe Advanced Network Management Settings dialog box allows you to set up login authorization management from a externa

Chapter 4. Administration59RADIUS Server Access Rights Table:(Continues on next page.)Character MeaningC Grants the user administrator privileges, al

B020-008-17-IP User Manual6Manual Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Hot Plugging . . . . . . .

B020-008-17-IP User Manual60(Continued from previous page.)Note: 1. Characters are not case sensitive. Upper or lower case works equally well.2. Chara

Chapter 4. Administration61SecurityThe Security page controls access to the B020-008-17-IP.IP and MAC Filtering If any filters have been configured,

B020-008-17-IP User Manual62Note: Each IP filter can consist of a single address, or a range of addresses. To filter a single IP address, key in the s

Chapter 4. Administration63Customization The Customization dialog box is arranged in four major sections: Login Failures; Working Mode; I/O; and unti

B020-008-17-IP User Manual64(Continued from previous page.)Working Mode If Stealth Mode is enabled, the B020-008-17-IP cannot be pinged. To permit b

Chapter 4. Administration65(Continued from previous page.) To set a port’s Share mode, double click it to bring up the I/O attributes dialog box:Set

B020-008-17-IP User Manual66MiscellaneousThe functions performed by the remaining elements at the bottom of the screen are described in the table belo

Chapter 4. Administration67Date/TimeThe Date/Time dialog box lets the Administrator set up the B020-008-17-IP's time parameters: If your countr

B020-008-17-IP User Manual68The Log PageClicking the Log tab brings up the contents of the log file. The log file is discussed in Chapter 8.

Chapter 4. Administration69Upgrading the FirmwareAs new versions of the B020-008-17-IP firmware become available, they can be downloaded from our Web

Chapter 1. 7The OSD Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91Recalling the OSD. . . . . . . . . . .

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71Chapter 5Browser OperationOverviewAn On Screen Display (OSD) interface governs B020-008-17-IP computer control and switching operations. The OSD can

B020-008-17-IP User Manual723. Provide a valid Username and Password (set up by the B020-008-17-IP administrator), then Click Login to continue.Note:

Chapter 5. Browser Operation73Webpage LayoutWebpage IconsThe purpose of the icons at the top of the Webpage are explained in the table below:Icon Fun

B020-008-17-IP User Manual74The General Dialog BoxThe General dialog box is the default Webpage. An explanation of the dialog box fields is given in t

Chapter 5. Browser Operation75Webpage ButtonsThe purpose of the buttons at the left of the Webpage are explained in the table below:Icon PurposeClick

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77Chapter 6Windows Client Port OperationActivating the OSDAfter you have successfully logged in (see page 71), to activate the browser-based Windows C

B020-008-17-IP User Manual78(Continued from previous page.)4. When a connection to the B020-008-17-IP has been established a screen similar to the one

Chapter 6. Windows Client Port Operation797. After you have successfully logged in, the Windows Client Main screen reappears with the Message List in

B020-008-17-IP User Manual8Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116The Log Server M

B020-008-17-IP User Manual80The Windows Client OSDAfter you switch to the B020-008-17-IP the OSD comes up with the Main page and Windows Client Contro

Chapter 6. Windows Client Port Operation81Windows Client Control PanelThe control panel consists of an icon bar at the top, with two text bars below

B020-008-17-IP User Manual82Hotkey SetupVarious configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinatio

Chapter 6. Windows Client Port Operation83(Continued from previous page.)An explanation of the Hotkey actions is given in the table below:Note: To in

B020-008-17-IP User Manual84Video AdjustmentYou can adjust the placement and the picture quality of the remote screen (as displayed on your local moni

Chapter 6. Windows Client Port Operation85:Option UsageScreen Position Adjust the horizontal and vertical position of the remote computer window by C

B020-008-17-IP User Manual86Gamma AdjustmentIf it is necessary to correct the gamma level for the remote video display, use the Gamma function of the

Chapter 6. Windows Client Port Operation87The Message BoardThe B020-008-17-IP supports multiple user logins, which can possibly give rise to access c

B020-008-17-IP User Manual88The Button BarThe buttons on the Button Bar are toggles. Their actions are described in the table below:Message Display Pa

Chapter 6. Windows Client Port Operation89User List PanelThe names of all the logged in users are listed in this panel. Your name appears in blue; o

Chapter 1. 9Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

B020-008-17-IP User Manual90The Main PageThe Main Page (see page 80), lists all of the B020-008-17-IP's ports and governs port access. Selecting

Chapter 6. Windows Client Port Operation91Port OperationSelect a port on the OSD Main Screen either by moving the highlight bar to it with the Up and

B020-008-17-IP User Manual92OSD Hotkey Summary TableThe following table presents a summary of the OSD Hotkey actions. See p. 50 to set the OSD Hotkey.

Chapter 6. Windows Client Port Operation93Multiuser OperationThe B020-008-17-IP supports multiuser operation. Up to 32 users can log in at the same t

B020-008-17-IP User Manual94Keyboard Hotkey OperationKeyboard hotkey combinations allow you to provide KVM focus to a port directly from the keyboard.

Chapter 6. Windows Client Port Operation95Pausing Auto ScanWhile you are in Auto Scan Mode, you can pause the scanning in order to keep the focus on

B020-008-17-IP User Manual96Keyboard and Mouse ConsiderationsKeystrokesExcept for [Alt + Tab] and [Ctrl + Alt + Del], all keyboard input is sent to th

Chapter 6. Windows Client Port Operation97Mouse SynchronizationUntil you close the B020-008-17-IP connection, mouse movements have no effect on your

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99Chapter 7Java Client Port OperationActivating the OSDAfter you have successfully logged in (see page 71), to activate the Java Client OSD do the fol