Tripp Lite SMC15002URM Owner's Manual download pdf (Page 16)

Storage and Service

Storage

Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power, press

and hold the “ON/OFF” button for two seconds (an alarm will beep once briefly after the interval has

passed); then, unplug the UPS from the wall outlet. If you store your UPS for an extended period of

time, recharge the UPS batteries once every three months: plug the UPS into a wall outlet; allow it

to charge for 12 hours; and then unplug it and place it back in storage. If you leave your UPS batteries

discharged for an extended period of time, they will suffer a permanent loss of capacity.

Service

A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For more

information on service, visit www.tripplite.com/support. Before returning your product for service,

follow these steps:

1. Review the installation and operation procedures in this manual to insure that the service

problem does not originate from a misreading of the instructions.

2. If the problem continues, do not contact or return the product to the dealer. Instead, visit

www.tripplite.com/support.

3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link.

From here you can request a Returned Material Authorization (RMA) number, which is required

for service. This simple online form will ask for your unit’s model and serial numbers, along with

other general purchaser information. The RMA number, along with shipping instructions, will be

e-mailed to you. Any damages (direct, indirect, special or consequential) to the product incurred

during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under

warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have

transportation charges prepaid. Mark the RMA number on the outside of the package. If the

product is within its warranty period, enclose a copy of your sales receipt. Return the product for

service using an insured carrier to the address given to you when you request the RMA.

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Tripp Lite SMC15002URM Owner's Manual Page 16