13
Storage & Service
Storage
For short term storage (when charging the Battery Module between shifts), see “Operation” section.
CAUTION!
Even after the Power Supply Module is unplugged, its outlets may still deliver current,
until it is disconnected from the Battery Module and completely turned OFF (deactivated).
Before storing your Power Supply Module, make sure the Battery Module is fully charged. Next, turn the
Power Supply Module completely OFF by following these steps: (1) unplug the Power Supply Module
from the wall outlet (all LEDs and outlets should be OFF before you unplug the Power Supply Module); (2)
disconnect the Power Supply Module from the Battery Module; (3) press and hold the "Power" button for at
least one second to dissipate any hazardous electrical charges that might remain inside the Power Supply
Module (the Power Supply Module will click and the alarm may beep briefly).
If you store the Power Supply Module and Battery Module for an extended period of time, recharge the
Battery Module once per month. Follow the connection and recharge procedure in the "Connection / Start-
Up" section. If you leave the Battery Module discharged for an extended period of time, it will suffer a
permanent loss of capacity.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended
Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on
service, visit www.tripplite.com/support. Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does
not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From
here you can request a Returned Material Authorization (RMA) number, which is required for service.
This simple on-line form will ask for your unit’s model and serial numbers, along with other general
purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any
damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite
or an authorized Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite
or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA
number on the outside of the package. If the product is within its warranty period, enclose a copy of your
sales receipt. Return the product for service using an insured carrier to the address given to you when
you request the RMA.
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