Tripp-lite B064-032-04-IPG User Manual download pdf (Page 75)

General Operation Troubleshooting

Administration Troubleshooting

Problem Action

Erratic Operation If a KVM switch is cascaded from it, the upper-level KVM must always be powered on before the lower-

level KVM. If the cascaded switch was turned on ﬁrst, resetting it may resolve the issue. If not, power off

the installation and power everything on according to the installation instructions in this manual.

• Reset the unit by pressing and holding the Reset button on the front of the unit for longer than three

seconds.

I can’t access the B064-Series KVM

Switch, even though I have speciﬁed the

IP address and port number correctly.

If the B064-Series KVM Switch is behind a router, the router’s Port Forwarding (also referred to as

Virtual Server) feature must be conﬁgured.

Mouse and/or Keyboard not responding. • If accessing the KVM via local console, unplug and replug the cable(s) from the console port(s).

• Turn the connected computer/server off and then back on. All connected devices need to be powered

off when connecting to the KVM.

Sudden loss of network connection. Close your B064-Series KVM Switch connection. Wait approximately 30 seconds, and log in again.

No video display on the remote console. • Make sure the resolution of the monitor being used to display the remote computer/server is higher

than that of the remote computer/server.

• Make sure the OSD toolbar is closed. Sometimes mouse movement is required to bring the screen out

of sleep mode. If the OSD toolbar is open, your mouse input is not being received by the remote

computer/server.

• Check the rmware version number of the Server Interface Unit (SIU) you have connected to make

sure it is the most current. (See Upgrade Main Firmware section under Maintenence in OSD Operation

for details.) If not, upgrade the SIUs ﬁrmware.

• Press and release the left [Alt] key, then press and release the right [Alt] key.

When logging in from a browser, the

following message appears: 404

Object Not Found.

If a login string has been set (see Login String section under Device Management in OSD Operation

for details), make sure to include the forward slash and correct login string when you specify the B064-

Series KVM Switch IP address.

When I log in, the browser generates a

CA Root certiﬁcate is not trusted, or a

Certiﬁcate Error response.

The certiﬁcate can be trusted; you can proceed.

There are two mouse pointers after the

remote system is accessed.

The KVM automatically defaults to show both the local and remote mouse pointers. You can choose to

display both mouse pointers at the same time or only the remote mouse pointer. (See Mouse Pointer

section under OSD Main Page in OSD Operation for details.)

The display on the remote console is

distorted and performing an Autosync

doesn’t resolve the problem.

• Switch ports to a port with a different resolution and then switch back.

• Lower the resolution and refresh rate for the computer/server connected to the port.

I have been given an account, but I am

unable to login

• Make sure that you have correctly entered your username and password

• Make sure that your System Administrator has given you proper access to the KVM switch

The Lock LEDs on the Control Panel do

not accurately portray my Lock status

Click the LEDs on the Control Panel until they match those on your keyboard. Once matched up,

changing a Lock LED on the keyboard will also change it in the Control Panel and vice versa.

When I open a viewer, the web page

does not display properly, and I receive

an error message that says “Problems

with this Web page might prevent it from

being displayed properly….”

• By default, IE6 and some versions of IE5 use the High security level for the Restricted Sites zone.

Windows Server 2003 uses High security for both the Restricted Sites and Internet zones. You may

need to enable Active Scripting, ActiveX Controls and Java Applets. To do this, follow these steps: 1)

In Internet Explorer, open the Tools menu and select Internet Options. 2) In the Internet Options dialog

box, click Security. 3) Click Default level, and click OK when prompted

• Verify that Active Scripting, ActiveX Controls and Java Applets are not blocked. If some client computers

work and others don’t, verify the Internet Explorer or another program (e.g. Anti-Virus, Firewall, etc.) on

your client computer are not conﬁgured to block Scripts, ActiveX Controls or Java Applets.

• Verify that your anti-virus program is not set to scan the Temporary Internet Files or Downloaded

Program Files folders

• Delete all temporary internet related les by following these steps: 1) Open the Tools menu in Internet

Explorer and select Internet Options 2) Click on the General tab 3) Under Temporary Internet Files,

click Settings 4) Click Delete Files and click OK when prompted 5) Click Delete Cookies and click OK

when prompted 6) Under History, click on Clear History, Yes and click OK when prompted

• Make sure that you have the latest version of Microsoft DirectX installed

• Make sure that you have the latest version of Java installed

Problem Action

After upgrading the ﬁrmware and

logging back in, the B064-Series KVM

Switch appears to still be using the old

ﬁrmware version.

Clear your browser’s cache. Delete all temporary internet ﬁles and cookies. Close the browser and

reopen it to log in with a new session.

Appendix

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Tripp-lite B064-032-04-IPG User Manual Page 75

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