Tripp-lite B064-032-04-IPG User Manual download pdf (Page 77)

Appendix (continued)

WinClient ActiveX Viewer Troubleshooting

Problem Action

The WinClient ActiveX Viewer will not

connect to the KVM switch

DirectX 8.0 or higher must be installed on your client computer

After upgrading the ﬁrmware to my KVM

switch, the WinClient ActiveX Viewer no

longer works

The old version of your .ocx ﬁle was not deleted. Open Internet Explorer > Tools > Manage Add-ons.

Delete or disable all occurrences of WinClient

Part of the remote window is off my

monitor

• If Keep Screen Size is not enabled (see Control Panel section under Remote Session Operation), try

performing a Video Auto Sync (see Video Settings section). If this does not work, you may have to

manually adjust the video via the Video Settings page.

• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the

mouse pointer on the far side of the area you want to scroll to.

The remote screen is rotated 90

degrees

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for

details.)

I cannot run Net Meeting when the

WinClient is running

Enable the Keep Screen Size function. (See Control Panel section under Remote Session Operation for

details.)

After logging in, I can’t open the

WinClient ActiveX viewer

• You don’t have the authority to install the WinClient Control Add-on on your client computer. Have your

system administrator run the program for you the ﬁrst time.

• Under Vista, you must also add the KVM switches URL to the list of trusted sites. Go to Tools > Internet

Options > Security > Trusted Sites > Sites

When using Vista, I open the WinClient

ActiveX Viewer and try to mount a driver

or removable disk, but I am getting a

message that says “Driver not ready.”

This is due to Vista’s User Account Control (UAC). If you are the computer’s administrator, open your

browser by right-clicking on it and selecting Run as Administrator. If you are not the administrator, you

will need to have the administrator disable UAC.

Panel Array Mode Troubleshooting

Java Applet & AP Java Client Troubleshooting

Problem Action

The video resolution is of low quality. This occasionally occurs when the screens are scaled down to ﬁt into each panel. Decrease the number

of panels that are displayed.

When multiple remote users are logged

in, some of them only receive a partial

image.

The ﬁrst user to invoke Panel Array Mode should set it to display at least four panels.

Formousesynchronizationproblems,seeManual Mouse Synchronization section under Control Panel in Remote Session Operation. For

connection and operation problems, see the table below:

Problem Action

The AP Java Client won’t connect to the

B064-Series KVM Switch.

• Java Runtime Environment 6, Update 3 or higher must be installed on your computer.

• If a login string has been set, make sure to include the forward slash and correct string (see Login

String section under Device Management in OSD Operation for details) when you specify the B064-

Series KVM Switch’s IP address.

• Try closing the Java client and opening it again.

Pressing the Windows

Menu key has no effect.

Java doesn’t support the Windows Menu key.

Java Client performance deteriorates. Exit the program and start again.

National language characters do not

appear.

You must set the appropriate keyboard language in the Port Properties tab of the Port Access page.

(See Port Properties section under Connections in OSD Operation for details.)

After upgrading the ﬁrmware of my KVM

switch and logging into the OSD, my

switch is still showing the old ﬁrmware

version number

You need to delete your Java temporary internet ﬁles. Open Control Panel > Java, and click on the

Settings button in the Temporary Internet Files section. In the Disk Space section, click on Delete Files.

When prompted, click OK.

When I try to add a folder to be mounted

as a Virtual Media Drive, I am unable to

select the folder. The only option I have

is desktop.

In the folder selection entry ﬁeld, enter the root directory of the folder you want to add. After that, the

folders contained under the root directory will be displayed.

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Tripp-lite B064-032-04-IPG User Manual Page 77

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