Tripp Lite B092-016 Owner's Manual download pdf (Page 239)

239

Appendix

Service and Warranty

Service

Your Tripp Lite product is covered by the warranty described in this manual. A variety of Ext

ended

Warranty and On

Site Service Programs are also available from Tripp Lite. For more information on

service, visit www.tripplite.com/support. Before returning your product for service, follow these steps:

1. Review the installation and operation proce

dures in this manual to insure that the service problem

does not originate from a misreading of the instructions.

2. If the problem continues, do not contact or return the product to the dealer. Instead, visit

www.tripplite.com/support.

3. If the problem

requires service, visit www.tripplite.com/support and click the Product Returns link.

From here you can request a Returned Material Authorization (RMA) number, which is required for

service. This simple on

line form will ask for your unit’s model and seri

al numbers, along with other

general purchaser information. The RMA number, alongwith shipping instructions will be emailed to

you. Any damages (direct, indirect, special or consequential)to the product incurred during shipment to

Tripp Lite or an author

ized Tripp Lite service center is not covered under warranty. Products shipped to

Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the

RMA number on the outside of the package. If the product is within it

s warranty period, enclose a copy

of your sales receipt. Return the product for serviceusing an insured carrier to the address given to you

when you request the RMA.

Limited Warranty

Seller warrants this product, if used in accordance with all applica

ble instructions, to be free from

original defects in material and workmanship for a period of

2 years (except U.S., Canada and Mexico: 1

year) from the date of initial purchase. If the productshould prove defective in material or workmanship

within

that

period, Seller will repair or replace the product, in its sole discretion. Service under this

Warranty includes parts and Tripp Lite service center labor. On

site

service plans are available from

Tripp Lite through authorized service partners (in mo

st area

s). Visit www.tripplite.com/support

for

details.

International customers should contact Tripp Litesupport at

[email protected]

THIS WARRANTY DOES NOT APPLY TO NORMAL WEAROR TO DAMAGE RESULTING FR

OM ACCIDENT,

MISUSE, ABUSE OR NEGLECT.

SELLER MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY

EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT

PROHIBITED BY APPLICABLE LAW, ALL IMPLIED

WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS,

ARE

LIMITED IN

DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE;AND THIS WARRANTY EXPRESSLY EXCLUDES

ALL INCIDENTAL

AND CONSEQUENTIAL DAMAGES.

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